Terms & Conditions

(“Terms”) Last updated: December 22, 2022.

Our terms

1. These terms
1.1 What these terms cover. These are the terms and conditions on which we supply products to you.
1.2 Why you should read them. Please read these terms carefully before you order with us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

2. Information about us and how to contact us
2.1 Who we are. We are Lees of Grimsby (Furnishers) Limited a company registered in England and Wales. Our company registration number is 00681674 and our registered office is at 222 Victoria Street, Grimsby, DN31 1BJ. Our registered VAT number is 128356071.
2.2 How to contact us. You can contact us by telephoning our customer service team at 01472 353251 or by writing to us at [email protected] or our registered office address noted at clause 2.1 above.
2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

3. Our contract with you
3.1 Our quotations. Our quotations are subject to these terms and conditions and are valid for a period of 30 days from the date of issue. After this you will not be entitled to accept our quotation including by paying the deposit, making payment in full or confirming your acceptance unless we expressly agree otherwise and we may change the quotation, including the price and the deposit, after the period in which the quotation is valid.
3.2 How we will accept your order. By paying a deposit to us within the period in which our quotes are valid, you are confirming that you wish to place an order which is subject to these terms and conditions. A contract will come into being between us on that basis when we accept payment of your deposit. If however, we do not require you to pay a deposit, a contract will come into being between us when you confirm acceptance (however that occurs) of our quotation within the period in which it is valid.
3.3 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
3.4 We only sell to the UK. Our brochure and website are solely for the promotion of our products in the UK. Unfortunately, we do not deliver to addresses outside the UK.

4. Our products
4.1 Products may vary slightly from their pictures. The images of the products in our brochure, fact sheet and on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours or the printed pictures in our brochure accurately reflects the colour of the products. Your product may vary slightly from those images or from the example products within our showroom. Although we have made every effort to be as accurate as possible, because our products are handmade, all sizes, weights, capacities, dimensions and measurements indicated on our website, in our catalogue or brochure and on our factsheets are estimates only so please allow an element of tolerance.
4.2 Making sure your measurements are accurate. If we are making the product to measurements you have given us you are responsible for ensuring that these measurements are correct and for any extra costs incurred if those measurements are incorrect. You can find information and tips on how to measure in our brochure or on our website, or by contacting us.

5. Your rights to make changes
If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing for delivery or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

6. Our rights to make changes
6.1 Minor changes to the product. We may change the product:
(a) to reflect changes in relevant laws and regulatory requirements; and
(b) to implement minor technical adjustments and improvements.
6.2 More significant changes to the product and these terms. In addition, we may make changes to these terms or the product, but if we do so we will notify you and you may then contact us to end the contract and receive a full refund before the changes take effect. Please note that if we have to make changes to the delivery or lead times, we will notify you but this will generally not allow you to end the contract or receive a refund accept for in the specific circumstances set out in clause 7.4 below.

7. Providing the products
7.1 Delivery and installation costs. The costs of delivery and where applicable, installation will be as informed to you during the order process.
7.2 When we will provide the products. During the order process we will let you know when we expect to provide the products to you and where applicable, install them. This is an estimate only and we will not be liable to you for not meeting this estimated lead time. We will then contact you once your product has arrived in our warehouse to arrange a convenient date for collection or delivery and where applicable, installation.
7.3 We are not responsible for delays outside our control. If our delivery or installation of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
7.4 Your legal rights if we deliver late. As the dates when we expect to provide the products to you are estimates, late delivery is usually dealt with under clause 7.3 above, except in the very specific circumstances set out in the remainder of this clause. However, you have additional legal rights in very specific circumstances if we provide any products late. If we miss the delivery deadline for any products then you may treat the contract as at an end straight away if either of the following circumstances apply:
(a) we have refused to deliver the products; or
(b) you told us before we accepted your order that delivery within the delivery deadline was essential and we expressly agreed to meet your essential delivery deadline, which would usually be evidenced in writing on your quotation.
7.5 Setting a new deadline for delivery. If you do not wish to treat the contract as at an end straight away, or do not have the right to do so under clause 7.4, you can give us a new deadline for delivery, which must be reasonable, and you can treat the contract as at an end if we do not meet the new deadline.
7.6 Ending the contract for late delivery. If you do choose to treat the contract as at an end for late delivery under clause 7.4 or clause 7.5, you can cancel your order for any of the products or reject products that have been delivered. If you wish, you can reject or cancel the order for some of those products (not all of them), unless splitting them up would significantly reduce their value. After that we will refund any sums you have paid to us for the cancelled products and their delivery. If the products have been delivered to you, you will have to return them to us or allow us to collect them, and we will pay the costs of this.
7.7 Collection by you. If you have asked to collect the products from our premises, you can collect the products from us on the date we agree with you during our working hours of 9:30 am and 5:30 pm on weekdays and Saturdays, and 11:00 am and 4:00 pm on Sundays. Please contact us using the details in clause 2.2 above to arrange a time to collect.
7.8 If you are not at home when the product is delivered. If no one is available at your address to take delivery and, where applicable, to allow us access to install, we will leave you a note informing you of how to rearrange delivery or collect the products. We may charge for re-delivery, re-installation and storage costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange access to your property we may end the contract and clause 9.2 will apply.
7.9 If you do not re-arrange delivery. If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 9.2 will apply.
7.10 When you become responsible for the product. The product will be your responsibility from the time we deliver the product to the address you gave us or you collect it from us.
7.11 When you own the products. You own the products once we have received payment in full.
7.12 What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products to you and install them for you, for example, details of how to access your property, measurements of the access points to your property etc. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (see clause 9.1) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying or installing the products late or not supplying or installing any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
7.13 Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:
(a) deal with technical problems or make minor technical changes;
(b) update the product to reflect changes in relevant laws and regulatory requirements;
(c) make changes to the product as requested by you or notified by us to you.
7.14 Your rights if we suspend the supply of products. We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. If we have to suspend the product for longer than 6 weeks we will adjust the price so that you do not pay for products while they are suspended. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 6 weeks and we will refund any sums you have paid in advance for the product in respect of the period after you end the contract.
7.15 We may also suspend supply of the products if you do not pay. If you do not pay us for the products when you are supposed to (see clause 11.4) and you still do not make payment prior to delivery/collection (as applicable), unless we have expressly agreed a different payment plan with you, we may suspend supply of the products until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the products. We will not suspend the products where you dispute the unpaid invoice (see clause 11.7). We will not charge you for the products during the period for which they are suspended. As well as suspending the products we can also charge you interest on your overdue payments (see clause 11.6).

8. Your rights to end the contract
8.1 You can always end the contract for supply of a product before it has been delivered, installed and paid for. You may contact us to end your contract for a product at any time before we have delivered and installed it and you have paid for it, but in some circumstances we may charge you for doing this, as described below in clause 8.3. Of course, you always have rights where a product is faulty or mis-described (see clause 10).
8.2 What happens if you have good reason for ending the contract. If you are ending the contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any products which have not been provided or have not been provided properly and you may also be entitled to further compensation. The reasons are:
(a) we have told you about an upcoming change to the product or these terms which you do not agree to (see clause 6.2);
(b) we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
(c) there is a risk that supply of the products may be significantly delayed because of events outside our control;
(d) we have suspended supply of the product for technical reasons, or we notify you that we are going to suspend them for technical reasons, in each case for a period of more than 6 weeks; or
(e) you have a legal right to end the contract because of something we have done wrong (but see clause 7.6 in relation to your rights to end the contract if we deliver late).
8.3 What happens if you end the contract without a good reason. If you are not ending the contract for one of the reasons set out in clause 8.2, then the contract will end immediately and we will refund any sums paid by you for products not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract (which in some circumstances may be the full amount paid by you for the relevant goods).
8.4 Returning products after ending the contract. If you end the contract after products have been dispatched to you and because we cannot recall them they are delivered to you, you must return them to us. If you are ending the contract because of any of the reasons in clause 8.2 then we will pay the costs of return. In all other circumstances you must pay the costs of return.

9. Our rights to end the contract
9.1 We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:
(a) you do not make any payment to us when it is due and you still do not make payment prior to the arranged delivery/collection date (as applicable);
(b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products (see clause 7.12);
(c) you do not, within a reasonable time, allow us to deliver the products to you and install them or collect them from us; or
(d) you fail to meet our minimum requirements for the credit reference we have obtained for you.
9.2 You must compensate us if you break the contract. If we end the contract in the situations set out in clause 9.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract (which in some circumstances may be the full amount paid by you for the relevant goods)..
9.3 If we cannot fulfil your order. If we are unable to fulfil your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, our supplier has discontinued it, because a credit reference we have obtained for you does not meet our minimum requirements or because we have identified an error in the price or description of the product. We will let you know in advance that we cannot fulfil your order and will refund any sums you have paid in advance for products which will not be provided.

10. If there is a problem with the product
10.1 How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can telephone our consumer service team at 01472 353251 or write to us at [email protected]. Alternatively, please speak to one of our staff in-store.
10.2 Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the product. Nothing in these terms will affect your legal rights.
Summary of your key legal rights
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:
• up to 30 days: if your goods are faulty, then you can get an immediate refund.
• up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases.
• up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.
10.3 Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must either return them in person to where you bought them, post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection.
10.4 Your right to change your mind. If you change your mind about a product, which is not a bespoke/custom made product, either before it is delivered or collected or within 14 days of receiving it, please contact us to arrange for a full refund. We do not offer a right to change your mind about a product which is bespoke, or custom made to your requirements
10.5 Product warranty. If the goods are faulty, we offer a 12 month extended product warranty. This is subject to you using the products in a way which is expected and does not apply to defects/faults arising as a result of you wilfully damaging, neglecting or failing to treat the products in accordance with the care guidelines supplied to you or as a result of fair wear and tear. If you discover the product is faulty within 12 months of receiving it, please contact us to arrange for a refund.
10.6 Manufacturer’s warranty. Where the supplier of a products offers a manufacturer’s warranty, we pass the benefit of this to you. We will provide details of this warranty to you and details of how to make contact with the supplier if you wish to make use of such warranty.

11. Price and payment
11.1 Where to find the price for the product. The price of the product (which includes VAT) will be the price set out in our quote provided in respect of your order. We take all reasonable care to ensure that the price of product advised to you is correct. However please see clause 11.3 for what happens if we discover an error in the price of the product you order.
11.2 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product (including delivery and installation costs) in full before the change in the rate of VAT takes effect.
11.3 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated, we will contact you for your instructions before we accept your order.
11.4 When you must pay and how you must pay. We accept payment with all the usual credit and debit cards, cash or bank transfer. We also offer a credit facility in partnership with a credit broker, Secure Trust Bank PLC T/A V12 Retail Finance (please enquire with us prior to placing your order if you wish to make use of this facility which will be subject to separate terms and conditions alongside the points dealt with in clause 12 below). You must pay for the products (including delivery and installation costs) before we dispatch them to you or you collect them from us.
11.5 Credit option. If you choose to pay by credit, we act as a credit broker and will introduce you to Secure Trust Bank PLC T/A V12 Retail Finance to complete your application for finance. We may receive a commission if your application is successful, and the amount may vary depending on the product chosen and the amount of credit taken out
11.6 We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of the Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount. Failure to pay will result in the debt being passed to a third-party debt collector which may result in you incurring further charges.
11.7 What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.

12. Finance Terms and Conditions
12.1 The interest free credit offered is subject to status. To be eligible to apply for finance you must be 18 or older, be either in regular employment or a homeowner and to have been a UK resident for more than 3 years. Other terms and conditions may apply and we cannot guarantee that your application will be accepted. Your order will not be processed until the application has been completed and approved. We reserve the right to withdraw finance on certain products at any time. We are authorised and regulated by the Financial Conduct Authority (registration number 956278), with our company being registered in England and Wales with registration number 00681674 and registered office at 222 Victoria Street, Grimsby, DN31 1BJ. We act as a credit broker and not the lender. We only offer financial products from Secure Trust Bank PLC T/A V12 Retail Finance. Credit is provided subject to age and status. Minimum spend applies. Not all products offered by Secure Trust PLC are regulated by the Financial Conduct Authority.
12.2 Secure Trust Bank PLC T/A V12 Retail Finance act as a credit broker and introduces to one or more lenders, for which they will receive a commission. Secure Trust Bank PLC T/A V12 Retail Financeis authorised and regulated by the Financial Conduct Authority (registration number 679653), with it being registered in England and Wales with registration number 4585692 and registered office at One Arleston Way, Solihull B90 4LH. Secure Trust Bank PLC T/A V12 Retail Finance is a trading name of Secure Trust Bank PLC.
12.3 Should you cancel your credit agreement and have already received the producs from us then you will be liable to pay us in full for the product (unless your cancellation rights apply). Your loan payments will start only from the point when your order has been fully shipped to you.

13. Our responsibility for loss or damage suffered by you
13.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but, except as set out in clause 13.2 we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
13.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the goods, as summarised at clause 10.2; and for defective products under the Consumer Protection Act 1987
13.3 When we are liable for damage to your property. If we are installing the products or providing other services in your property, we will make good any damage to your property caused by us while doing so. However, we are not responsible for the cost of repairing any pre-existing faults or damage to your property that we discover while providing the services.
13.4 We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

14. How we may use your personal information
We will only use your personal information for the purposes of ordering, delivering, invoicing and managing your account with us (if applicable). Your personal details will be treated confidentially and will only be shared with other agencies, with your permission and for the purposes of credit referencing and credit applications (if applicable). We will only use your personal information as set out in our Privacy Policy which can be found at https://www.leesfurnishers.co.uk/privacy-policy/

15. Other important terms
15.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
15.2 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
15.3 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
15.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
15.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
15.6 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts.